Purposeful Wellbeing is committed to providing quality services and respecting your rights. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information. Purposeful Wellbeing complies with the requirements of the Privacy Act 1988 (Cth) and the Code of Conduct for Certain Health Care Workers (Community Services Complaints Regulations 2019).

Personal Information is information which identifies an individual directly or indirectly. Examples of Personal Information we collect include: name, phone number, email address, residential address, age, and emergency contact. The sharing of Personal Information by a client to Purposeful Wellbeing, whether in writing or verbally, is to assist us in assessing and supporting the client during the counselling process. We will only request and retain Personal Information that is necessary to the service we are providing.

We collect your personal information via our website, intake form, information you share with us verbally, correspondence by email, letter or SMS, and from third-party referrals (with your consent).

The security of your personal information is important to us, but no method of transmission over the internet, or method of physical or electronic storage, is 100% secure and thus we cannot guarantee its absolute security.

We choose to store intake forms separately from de-identified client files, which are kept securely in an offline (non-digital) location. We utilise confidential written records as opposed to digital records, as we believe they offer the best protection to your privacy.

The use and storage of private information will be respected in line with the Australian Privacy Principles stated in the Privacy Act 1988 (Cth) and kept securely for seven years. We will not disclose personal information about you to third parties without your consent, except when the disclosure is to prevent or lessen a serious and imminent threat to the life or health of you or another person; when required by law for mandatory reporting; or if we receive a court subpoena.

You may access the personal information we hold about you. We will not charge any fee for your access request, but we may charge an administrative fee for providing a copy of your information.

If you have any questions related to privacy matters, please contact us by email.