Please reach out through the contact form or call me with any questions and you will receive a response within one business day. If you’re ready to book simply click on “book a session” and choose the time and date convenient for you.

There’s a few things:

1/ I have chosen not to use AI in my practice. I do not store your intake form, client notes, or any other personal information on digital platforms- and I do not record sessions or use AI to transcribe sessions.

2/ I am a wife, mother, grandmother, and a cancer survivor- I value life with all its mystery and wonder. I see clients as fellow human beings who currently have struggles (just like we all do), not as being broken or a problem needing to be fixed.

1. Click on Book a Session and select a date and time convenient for you. Your appointment is now reserved.

2. You will receive an automated email with a Google Meet link (ignore this link if you are attending in person).

3. If you chose the in-person option, and you are a new client, I will call you for a quick initial phone chat.

4. You receive a welcome email from Purposeful Wellbeing containing the intake form, and tax invoice for payment.

We can discuss a mutually agreeable time for any additional appointments at the conclusion of your first session, and I can reserve those dates and times on your behalf.

Alternatively, you may prefer the convenience of using Book a Session to make the next booking yourself.

Please note that RETURNING clients are not required to pay upfront unless making the booking themselves online.

Local clients have the option to attend their sessions in person (at the discretion of Purposeful Wellbeing). The private clinic offers ample off-street parking. Or you may prefer the flexibility and convenience of attending your sessions online.

A reminder text is sent 48 hours prior to the appointment and you may reschedule up to 24 hrs prior.

Cancellation of your appointment with less than 24 hours’ notice, or a no-show, will result in being charged the full fee.

If you are a regular client, we will take into consideration any extenuating circumstances which you communicate.

Yes, absolutely! There are only 3 instances where confidentiality may be broken and they are:

• Risk of Harm:

To the client: If a counsellor believes a client is at serious and foreseeable risk of harming themselves (e.g., suicidal thoughts or actions), they may need to break confidentiality to ensure the client's safety. 

To others: Similarly, if a client discloses plans to harm another person, the counsellor has a duty to warn the potential victim and/or notify authorities. 

• Mandated Reporting:

  Counsellors are legally obligated to report suspected cases of child abuse or neglect to the relevant authorities. 

• Court Orders and Subpoenas

  If a court orders the release of client information or issues a subpoena for counselling records, the counsellor must comply. 

Counselling with a registered counsellor (ACA or PACFA member) isn’t currently covered under Medicare, but there are benefits to this.

• No need for a mental health care plan

• Nothing is recorded on your permanent health record

• Therapeutic modalities can be tailored to what works best for you

• No limit to the number of sessions you can choose to have

• Counsellor fees are inline (or often lower) than typical gap fees if seeing a psychologst

Some private health funds (e.g. Bupa, Teachers’ Health Fund, Medibank & HCF) may offer partial rebates for seeing a counsellor— check with your provider if you have this available under your ‘Extras’ Policy.

Should I see a Counsellor, a Psychologist, or a Psychiatrist?

Counsellors support people with personal growth, emotional and mental wellbeing, and all sorts of personal issues.

The title “counsellor” is not yet government-regulated, making it especially important for you, the client, to choose an ethical counsellor who is registered with a peak body.

Psychologists often work closely with GPs or psychiatrists. They can diagnose mental health conditions and are therefore better suited to a client seeking a diagnosis. Psychologists tend to support people with quite complex personal needs, diagnosed mental health issues, and can provide Medicare-funded therapy.

Psychiatrists are medical doctors who specialise in mental illness and can prescribe medication.

Purposeful Wellbeing is committed to providing quality services and respecting your rights. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information. Purposeful Wellbeing complies with the requirements of the Privacy Act 1988 (Cth) and the Code of Conduct for Certain Health Care Workers (Community Services Complaints Regulations 2019).

Personal Information is information which identifies an individual directly or indirectly. Examples of Personal Information we collect include: name, phone number, email address, residential address, age, and emergency contact. The sharing of Personal Information by a client to Purposeful Wellbeing, whether in writing or verbally, is to assist us in assessing and supporting the client during the counselling process. We will only request and retain Personal Information that is necessary to the service we are providing.

We collect your personal information via our website, intake form, information you share with us verbally, correspondence by email, letter or SMS, and from third-party referrals (with your consent).

The security of your personal information is important to us, but no method of transmission over the internet, or method of physical or electronic storage, is 100% secure and thus we cannot guarantee its absolute security.

We choose to store intake forms separately from de-identified client files, which are kept securely in an offline (non-digital) location. We utilise confidential written records as opposed to digital records, as we believe they offer the best protection to your privacy.

The use and storage of private information will be respected in line with the Australian Privacy Principles stated in the Privacy Act 1988 (Cth) and kept securely for seven years. We will not disclose personal information about you to third parties without your consent, except when the disclosure is to prevent or lessen a serious and imminent threat to the life or health of you or another person; when required by law for mandatory reporting; or if we receive a court subpoena.

You may access the personal information we hold about you. We will not charge any fee for your access request, but we may charge an administrative fee for providing a copy of your information.

If you have any questions related to privacy matters, please contact us by email.

No, if you require crisis support, please contact one of the services listed below:

• Lifeline - 13 11 14

• Kids Help Line - 1800 551 800

• Parentline - 1300 301 300

• Beyond Blue - 1300 224 636

• 1800Respect - 1800 Respect

• DV Connect - 1800 811 811